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Empathy-Driven Development: How Engineers Can Tap into This Critical Skill

“You can’t say the word ‘empathy’ at a software company. No one will take you seriously.” Andrea Goulet couldn’t believe what she had heard. The advice came from a well-intentioned consultant she had hired as she was growing her team at Corgibytes, back in 2009. She had wanted to incorporate empathy as a core value, but was confronted with the industry-wide misconception that empathy and technica